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Customer Service
Product Customer Service
Product
Customer Service Hours of Operation
Magazine Subscription Customer Service
Payment
Methods
Sales Tax
Shipping Options
Order Processing
Product
Availability
Backorder Policy
Sales and Return Policy
Product Warranty
Other Terms
and Conditions
PRODUCT CUSTOMER SERVICE
Phone: 800.876.1822 (U.S. toll-free)
603.253.8731 (International)
E-mail: customerservice@creativecraftsgroup.com
Our product Customer Service Department can assist you with any questions you have
regarding an order placed with one of the following stores:
Scrap and Paper Corner Product Customer Service
(Creating Keepsakes, Paper Crafts, Simple Scrapbooks
and Digital Scrapbooking products)
Quilters Village Product Customer Service
(McCall's Quilting, Quick Quilts, Quiter's Home,
Quilter's Newsletter and Quiltmaker products)
Sewing District Product Customer Service
(Sew News and Creative Machine Embroidery products)
PRODUCT CUSTOMER SERVICE HOURS OF OPERATION
The product Customer Service team is available to assist , 8:30 a.m. to 9 p.m. Eastern
Standard Time (EST), Monday-Saturday.
MAGAZINE SUBSCRIPTION CUSTOMER SERVICE
If you have questions regarding your subscription, the Subscriber Services team
is available to assist 8:00 a.m. to 5:00 p.m. Eastern Standard Time (GMT-5) Monday-Friday.
Or go online 24/7 to:
· Renew your subscription
· Order a new subscription
· Order a gift subscription
· Make a payment
· Change your address
· Check your account status
· Request a replacement issue
· Communicate with Subscriber Services
Creating Keepsakes Subscriber Services
P.O. Box 420235
Palm Coast, FL 32142-0235
888-247-5282 (US)
386-597-4387 (Int’l)
Email creatingkeepsakes@emailcustomerservice.com
Online https://www.creatingkeepsakes.com/subscriberservices
Paper Crafts Subscriber Services
P.O. Box 420235
Palm Coast, FL 32142-0235
800-727-2387 (US)
386-597-4387 (Int’l)
Email papercrafts@emailcustomerservice.com
Online https://www.papercraftsmag.com/subscriberservices
McCall's Quilting Subscriber Services
P.O. Box 420235
Palm Coast, FL 32142-0235
800-944-0736 (US)
386-597-4387 (Int’l)
Email
mccallsquilting@emailcustomerservice.com
Online https://www.mccallsquilting.com/subscriberservices
Quilter's Home Subscriber Services
P.O. Box 420235
Palm Coast, FL 32142-0235
866-429-0133 (US)
386-597-4387 (Int’l)
Email
marksquiltershome@emailcustomerservice.com
Online https://www.quiltershomemag.com/subscriberservices
Quilters Newsletter Subscriber Services
P.O. Box 420235
Palm Coast, FL 32142-0235
800-477-6089 (US)
386-597-4387 (Int’l)
Email
quiltersnewsletter@emailcustomerservice.com
Online https://www.quiltersnewsletter.com/subscriberservices
Quiltmaker Subscriber Services
P.O. Box 420235
Palm Coast, FL 32142-0235
800-388-7023 (US)
386-597-4387 (Int’l)
Email quiltmaker@emailcustomerservice.com
Online https://www.quiltmaker.com/subscriberservices
Quick Quilts Subscriber Services
P.O. Box 420235
Palm Coast, FL 32142-0235
800-829-0426 (US)
386-597-4387 (Int’l)
Email quickquilts@emailcustomerservice.com
Online https://www.quickquilts.com/subscriberservices
Creative Machine Embroidery Subscriber Services
P.O. Box 420235
Palm Coast, FL 32142-0235
800-677-5212 (US)
386-597-4387 (Int’l)
Email
creativemachineembroidery@emailcustomerservice.com
Online https://www.cmemag.com/subscriberservices
Sew News Subscriber Services
P.O. Box 420235
Palm Coast, FL 32142-0235
800-289-6397 (US)
386-597-4387 (Int’l)
Email sewnews@emailcustomerservice.com
Online https://www.sewnews.com/subscriberservices
PAYMENT METHODS
Whether you order online or phone-in your order, you may pay by credit,
debit, or check card. When you provide your card information online or to customer
service repersentative, we will obtain a pre-approval from the card company for
the amount of the order, which may result in a corresponding block on your available
credit while the pre-approval remains in place.
We will not bill your credit card or process a transaction under your debit or check
card until your order ships unless otherwise noted during check-out.
Creative Crafts Group accepts Visa, MasterCard, American Express, and Discover cards
as well as the Scrapbook Rewards Card and Quilting Rewards Card. Debit cards and
check cards may have daily spending limits that could delay the processing of your
order.
Creative Crafts Group requires the credit, debit, or check card security code for
your card for any telephone or online purchase to protect against the unauthorized
use of your credit card by other persons. The security code is an individual three-
or four-digit number specific to your card that may be printed on the face of your
card above the embossed account number (if American Express), or on the back of
your card, on the signature panel (if Visa, MasterCard or Discover).
Your transaction will be listed on your credit card statement at “Creative Crafts
Group”.
Cashier's Check, Paypal or Money Orders
At this time Creative Crafts Group does not accept cashier's checks, personal checks,
Paypal and money orders as valid forms of payment through their online stores. To
place an order with these payment types see
Product Customer Service for online store you would like to purchase from
for telephone contact information.
SALES TAX
In addition to the price of your purchases, Creative Crafts Group will
charge sales tax if your shipping address is in AZ, CO, PA and UT. If you phone
in your order, Creative Crafts Group sales representative will provide an estimated
dollar total of your order including tax and any applicable shipping charges at
the time you place your order. If the sales tax rate for the state, county and city
to which your order is being shipped changes before the product is shipped, the
rate in effect at the time your order is invoiced will apply. The proof of purchase
that Creative Crafts Group mails to you will include any applicable sales tax.
SHIPPING OPTIONS
Once your order is placed, Creative Crafts Group makes every effort to
ship your order within 24 hours (Monday through Friday, excluding federal holidays).
Standard Shipping: Products shipped via
standard service are normally delivered within five to seven business days after
shipment. These shipments can be tracked using the tracking number on your shipping
confirmation receipt.
Remember these estimates are for time in transit only, and that they do
not apply until the product leaves Creative Crafts Group facility. As the delivery
of your order is beyond Creative Crafts Group's control once your order leaves Creative
Crafts Group's facilities, Creative Crafts Group cannot assume liability for late
deliveries, regardless of the delivery method you specify.
Undeliverable Packages: Occasionally packages
are returned to Creative Crafts Group as undeliverable. When the carrier returns
an undeliverable package to Creative Crafts Group, please contact Creative Crafts
Group to make arrangements for reshipment.
Failed Delivery Attempts: Most of Creative Crafts Group's carriers make three attempts
to deliver a package. After three delivery attempts, the carrier will return the
package to Creative Crafts Group.
Lost or damaged shipping claims: All claims for orders lost or damaged during shipping
must be made by the consumer with the shipping company and tracking number on the
purchase receipt.
ORDER PROCESSING
Estimated ship dates are based on product availability, payment processing
time, and warehouse processing time and does not include transit time. Creative
Crafts Group does not begin payment processing until Creative Crafts Group receives
all the information that it needs and full payment or a full authorization. Creative
Crafts Group will begin payment processing for orders placed on weekends or holidays
on the next business day. Business days are Monday through Friday, excluding federal
holidays.
Backorder Policy
If you preorder any product along with any regular in-stock item, the products
in stock and available at the time of your order will be shipped immediately. You
will be charged only for product and shipping on in-stock items. When the backordered
product arrives, it ships immediately and the remaining balance will be charged
on your card. If you wish to have your order "SHIP COMPLETE" then we can hold all
products until all items are ready to ship.
Product Availability
Although Creative Crafts Group makes every effort to ship your order according
to the lead-time provided, shipping dates may change due to changes in supply. If
the lead-time changes, Creative Crafts Group will contact you via email and provide
a revised shipping estimate.
Given the popularity of some products, Creative Crafts Group may restrict the number
of such items that you may purchase. Creative Crafts Group will post limitations
on quantity on Creative Crafts Group web site or will inform you of product purchase
limits at the time it processes your order. Creative Crafts Group reserves the right
to change quantities available for purchase at any time.
Prices
Your total order price will include the price of the product on the day
of shipping plus any applicable sales tax and shipping charges. Creative Crafts
Group reserves the right to change prices for products displayed at Creative Crafts
Group at any time and particularly to correct pricing errors that appear on the
store.
Should Creative Crafts Group reduce its price on any shipped product within 5 calendar
days of shipment, you may contact Creative Crafts Group to request a refund or credit
of the difference between the price you were charged and the current selling price.
To receive the refund or credit you must contact Creative Crafts Group within 5
calendar days of the price change.
Sales to End Users Only
Creative Crafts Group sells and ships products to end user customers only.
You may not purchase for resale. Creative Crafts Group reserves the right to refuse
or cancel your order if Creative Crafts Group suspects you are purchasing for resale.
SALES AND RETURN POLICY
Please review these policies carefully as they are the terms of sale that
govern your purchases at Creative Crafts Group, a property of Creative Crafts Group.
They set out your rights and obligations with respect to your purchases, including
important limitations and exclusions, such as those in Creative Crafts Group's product
warranties and support. Your placement of an order at Creative Crafts Group constitutes
your agreement that these policies apply to the order, so be certain you understand
them before you place your order.
PRODUCT WARRANTY
All regular-priced and sale Creative Crafts Group products carry a 30-day
money back guarantee. All products considered “closeout items” are not subject to
any returns, refunds or product support. At its discretion, Creative Crafts Group
will mail replacement components at Creative Crafts Group's expense.
All regular-priced and sale Creative Crafts Group products carry a six-month product
support promise against defects in materials or missing components. All product
considered “closeout items” do not carry a product support promise, but Creative
Crafts Group will make every effort to fulfill customer support requests when possible.
30-Day Warranty for New Products
By purchasing at Creative Crafts Group, whether you place your order online
or by telephone, you acknowledge that you have had an opportunity to review Creative
Crafts Group's warranty terms, have done so to the degree you need to be familiar
with them, and you accept their terms and conditions, including the limitations,
exclusions, and disclaimers in them.
All Creating Keepsakes and Creative Crafts Group product not purchased from Creative
Crafts Group must be returned to the retail location where it was purchased. For
products not purchased at Creative Crafts Group's online stores, Creative Crafts
Group, at its discretion, will make every effort to fulfill customer support requests
when possible.
Creating Keepsakes, third-party official licensed products are supported through
the licensee and must be returned to the retail store where purchased. Customer
service and warrantee for Creative Crafts Group licensed products is redeemed through
the retail location where the product was purchased or through the licensee.
Return, Replacement and Refund Policy
If you are not satisfied with your Creative Crafts Group purchase, please
call within 30 days of receipt for a refund. Creative Crafts Group will offer you
a refund based on your original purchase price and method of payment.
In the event of a refund or complete product replacement, the damaged product must
be returned to the Creative Crafts Group warehouse within 30 calendar days of receipt.
All products must be returned complete and packed in the original, unmarked packaging
including any accessories and documentation that shipped with the product to Creative
Crafts Group before the replacement product or refund will be sent to the customer.
No refunds will be given until returned product is received by Creative Crafts Group.
Returned product must be shipped to:
Creative Crafts Group Returns c/o
KQ Quilting
Route 25
PO Box 1618
Center Harbor, NH 03226
Refund on Shipping Costs
Creative Crafts Group will refund the original shipping costs for product
shipped from Creative Crafts Group to your door. If your initial order included
more than one item that was not returned, you will be refunded for a portion of
your total shipping cost. You, the consumer, are responsible for all return shipping
costs and it is strongly advised you use a proven shipper with delivery confirmation
and tracking.
Please note that Creative Crafts Group does not permit the return of or offer
refunds for the following products:
· Close-out items
· Items not purchased at Creative Crafts Group's
online stores
· Opened software
· Electronic downloads
· Licensed products
Creative Crafts Group Software Licenses
Your use of Creating Keepsakes-branded software and electronic downloads
of content are on the terms of the license in effect for the product at the time
of purchase. You will be asked to agree to the terms of the applicable license at
the time that you install or download the product or, if your software includes
a license that you can read before you break the seal or sticker on the software
media packaging, through your act of breaking the software media packaging seal
or sticker.
OTHER TERMS AND CONDITIONS
Creative Crafts Group is not responsible for typographical errors in print,
online or with its products. Creative Crafts Group reserves the right to cancel
any order you have placed if there was a typographical error on Creative Crafts
Group concerning the pricing or availability of any item when you placed the order.
Creative Crafts Group reserves the right to change the terms and conditions of sale
at Creative Crafts Group at any time.
Creative Crafts Group may make changes to any products or services offered at Creative
Crafts Group, or to the applicable prices for any such products or services, at
any time, without notice. The information provided at Creative Crafts Group's websites
with respect to products and services may be out of date, and Creative Crafts Group
makes no commitment to update the information provided at any of the Creative Crafts
Group online stores with respect to such products and services.
Creative Crafts Group reserves the right to do any of the following, at any time,
without notice: (1) to modify, suspend or terminate operation of or access to Creative
Crafts Group websites, or to any portion of Creative Crafts Group online properties,
for any reason; (2) to modify or change any portion Creative Crafts Group's websites,
and any applicable policies or terms; and (3) to interrupt the operation of Creative
Crafts Group's websites, as necessary to perform routine or non-routine maintenance,
error correction, or other changes.
To the extent permitted by law, all sales at Creative Crafts Group properties, including
online, are governed by Colorado law, without giving effect to its conflict of law
provisions.
No Creative Crafts Group employee or agent has the authority to vary any of Creative
Crafts Group official policies or the terms and conditions governing any sale.
If any of the aforementioned policies are held by a court or other tribunal of competent
jurisdiction to be void or unenforceable, such policy shall be limited or eliminated
to the minimum extent necessary and replaced with a valid provision that best embodies
the intent of the policy, so that the policies shall remain in full force and effect.
Creative Crafts Group failure to insist on or enforce strict performance of these
policies shall not be construed as a waiver by Creative Crafts Group of any provision
or any right it has to enforce these policies, nor shall any course of conduct between
Creative Crafts Group and you or any other party be deemed to modify any provision
of these policies.
These policies shall not be interpreted or construed to confer any rights or remedies
on any third parties.
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